Cancellations & Rescheduling

• Please cancel or reschedule at least 24 hours in advance so we can adjust class plans and waitlists.

• Cancellations under 24 hours may not be eligible for a refund.

Missed Classes

• Missed group classes cannot be refunded, but you’ll receive class notes and homework to keep you on track.

• Private behavioral consultations may be rescheduled with proper notice.

Since classes are held outdoors, safety comes first.

• Classes may be delayed, moved, or rescheduled due to extreme heat, storms, lightning, or other unsafe conditions.

• You will be notified by text and/or email as soon as a decision is made.

Vaccination Requirements

• Dogs must be up to date on age-appropriate vaccines (including DHPP and Rabies for dogs old enough).

• Puppies must be cleared by a veterinarian to participate in group settings.

Health

• If your dog is coughing, vomiting, or showing signs of illness, please keep them home for everyone’s safety.

Behavior Expectations

• Reactive dogs are welcome in private sessions, but not always appropriate for group classes. If unsure, reach out—we can help guide you to the best fit.

• Any dog who poses a safety risk to themselves or others may be asked to switch to private training.

To keep training safe and consistent:

• Allowed: flat collars, martingales, harnesses, and standard leashes.

• Not Allowed: prong collars, choke chains, e-collars, or retractable leashes.

We use force-free, reward-based methods, so we avoid tools that rely on fear or discomfort.

• Please arrive a few minutes early so your dog can get to know the area and warm up.

• Children are welcome but must be supervised at all times.

• Be respectful of others’ space—some dogs need extra room to feel comfortable.

• Refunds are available up to 7 days before the start of a course.

• Once a class has begun, purchases are non-refundable.

• You may transfer your spot to another dog/handler pair only with prior approval.

We love celebrating your pups!

• Photos or videos taken during class may be used on our website or social media.

• If you prefer not to be featured, just let us know—we’re happy to accommodate.

If you ever have questions, concerns, or need support between classes, reach out! We’re here to help you and your dog succeed with confidence and kindness.